Shipping & Returns

Credit/Debit Card We accept MasterCard, Visa. PAYING WITH PayPal You can use your PayPal account to pay for your order. You will be redirected to the PayPal page where you can log in with your username and password to make the payment.

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 pm Eastern Daylight Time (EDT) will not be shipped out until the next business day. If you order after 3 pm EDT on a Friday, your order will likely be shipped out on the following Monday. Free shipping eligibility and any delivery charges are shown at checkout. The total displayed at checkout includes the taxes and delivery charges calculated for your order. Taxes are calculated according to laws governing the destination address.

If this happens to you, just email us to info@camelushome.ca as soon as you can and we MIGHT be able to take care of it. However, we can’t make any promises. Please note that if a wrong address was provided and was not brought to our attention before delivery, Camelus is not responsible and the order will be sent to the address indicated. Camelus does not provide refunds for incorrect information provided by the customer. If Camelus needs to contact a shipping provider to change your address or return your item to us before the item is delivered, the buyer is responsible for a $ 25 return shipping fee. If you are looking for an exchange of goods, a refund fee does not apply. If your item is returned to us due to inaccurate shipping information, you will receive a refund for the returned item minus $ 25.

Delivery can take up to 10 business days after dispatch. Please allow longer for Yukon, Northwest Territories, Nova Scotia and Newfoundland. Delivery times are estimates and may be affected by carrier delays. If you need your order by a specific date, contact our Canadian team at info@camelushome.ca before ordering.

Clearance items — final sale

All clearance items are final sale. No returns or exchanges are accepted for size, colour or change of mind. We recommend sizing up for the best fit and checking the size chart before ordering.

Your statutory rights for defective or incorrectly supplied goods are unaffected. If there is a problem with your order, contact info@camelushome.ca with your order number.

Other eligible items

Our return window lasts 14 days from the day your product arrives. If during 14 days you conclude your purchase is not a good fit or that you would prefer a different size duvet instead, we welcome you to request a return authorization by emailing info@camelushome.ca, and we’ll help guide you through the process – we’ll send you a prepaid return label to send the item back. Please NOTE that customers are responsible for all return shipping charges and packaging. When you receive a refund, the cost of return shipping will be deducted from your refund. If 14 days have gone by since your product arrived, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and undamaged and in the same new condition that you received it. It must also be in the original packaging. We recommend you ship duvet in the vacuum plastic case to reduce the shipping cost. It typically takes 7-10 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account.

Clearance items — final sale

All clearance items are final sale. No returns or exchanges are accepted for size, colour or change of mind. We recommend sizing up for the best fit and checking the size chart before ordering.

Your statutory rights for defective or incorrectly supplied goods are unaffected. If there is a problem with your order, contact info@camelushome.ca with your order number.

Other eligible items

At this time, our system is not set up to process exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order. Please contact us at info@camelushome.ca to initiate a return with order #. Please note that we are not able to process returns for items listed as Final Sale. We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@camelushome.ca and we will guide you what to do next.